Answer the phone. Follow up. Be polite. Ask questions. Listen. Care. Do it right each time. Be clean.
All the fancy innovation or technology won’t help your organization if you don’t get the basics right.
Talk about it. Talk about listening and follow-up and caring and cleanliness.
It doesn’t happen all by itself.
Master the fundamentals and be consistent.
Sometimes, that’s all that is needed for competitive advantage.
So much of our success is owed to Josh. We could not do this without him.
And integrity, integrity with everything you do. The great coaches have always stressed the importance of fundementals. Today-were grateful for you Mr. Janesky!
One of the fundamentals I just missed, check your spelling!!!