MBWA – Managing by wandering around.
The idea is that you can’t lead from your private office with the door closed, absorbed in voluminous financials and abstractions written in a strategic plan, sending emails all day.
You lead by walking around and interacting, learning and making a difference on the front lines of the work and from and with the people who are doing that work.
Get to the “coalface”.
This has become one of my favorite things to do….”What are you doing?” “Why are you doing it?” “How long have you been doing this?” “Is there anything that would make it easier/faster/more accurate?” I have learned a ton about my business…and more importantly about my people.
I need to do better at this. Thank you.