We like to think we are smart. After all, we are the leader, however we may have gotten here.
We learn more sophisticated things. Some of us come to believe in ever more complex models for running things, managing things, and making decisions. In doing so we can lose sight of the basics of good customer service and quality. We can forget about the simple things that make our employees want to give their best.
What are the basics that you and your team need to stay close to (talk about, measure, reward) in your business?