What transactional details are going on every day in your business that ultimately add up to customer satisfaction, cost of doing business, overall efficiency and profitability.
Can you make adjustments to the “small” stuff on the front lines?
Mike Mitchell
7 years ago
Zoom out and then zoom in and then repeat. Dial in the aperture as appropriate to focus on the right things and then do them with excellence. Both are required to achieve great things.
Rodney
7 years ago
Constant, candid and immediate customer contact. That one irritated customer sets the tone for the entire customer experience.
Zoom out and then zoom in and then repeat. Dial in the aperture as appropriate to focus on the right things and then do them with excellence. Both are required to achieve great things.
Constant, candid and immediate customer contact. That one irritated customer sets the tone for the entire customer experience.