Business is not just what you can do, it how you make people feel.
If employees feel good, they will stay and perform better.
If customers feel good they will come back and refer their friends.
If you got a “feeling statement” instead of a financial statement each month, what would your grade be?
How can you improve?
What is upsetting people? What would make them feel good?
Excellent point. Taking the time to truly understand the needs of employees and customers is critical for success.
(I’ll always be grateful for having worked with Lisa Wilder [pictured]. Her passion for photography and her teammates was fantastic.)