Caring in Customer Service

Isn’t it refreshing when you call a company for customer service and they actually care to listen and understand you and treat you like a friend?  You know what I mean.  It’s so rare.

For a customer, the person they are talking to IS the company.  And that single customer service person can make the customer love or hate the entire organization.

Training people on the phone with not only what to say, but how to say it and how to listen is a great investment.  Those people can be a competitive advantage, no matter how good your product or service is or is not.

Try this at the end of a call – 

“Is there anything else I can do for you today?  I have the time.”