When you try to make your customer fit into your processes and systems instead of giving them what they want, you aren’t winning them over.
Are your processes designed for experiences the customer wants, or do you have to give them instructions on how to fit into something you have?
Hi Larry!
Congrats on the purchase!
Hey Larry! Happy belated birthday. August was an exciting month!
This is so important! Of course, certain things will always be outside of scope, but we should do our best to accommodate and offer kind guidance.