They don’t refer you or come back either. Cash flow comes from happy customers. What do you do to ensure customers are happy?
What we do is “check-ins” three times a day while we are doing our work in someone’s home and encourage them to complain (while we are on site) if they see anything they aren’t happy with.
What do you do?
What does that look like in application? How do you actually do it? What about people that aren’t home but at work all day?