Can customers rely, and can YOU rely, on the same excellent customer experience and result for every transaction? Or does it depend on who they dealt with, what day of the week it was, or a little bit of luck?
Install processes, expectations, training, and the right culture so that the customer experience is predictable – every time.
Yes everytime I do know that the service is going to be of a high standard. But how timely are you always because I just got rid of a Rep that I couldn’t predict the customer experience so thank you!
Buck