Does EVERY department know what results they are trying to get/improve today and this week?
Get a white board or flip pad and put a KPI (Key Performance Indicator) up there, or what number they hit yesterday/last week. Tell them that you will write each day’s/week’s numbers on there and that their goal is to beat it.
Keep the number very present and visible in the middle of the department. Ask them if they need anything to accomplish their goals, and give it to them. If they hit their number, celebrate and recognize their performance.
Keep work visible.
“You are what you measure”. We use emails rather than a whiteboard. We have emails every morning for each key metric – Appointments made, appointments completed, backlog of referrals, backlog of billing. It really helps. Everyone knows exactly where we are every morning.