Timothy Ferraro

Larry,

I have been so motivated by the Your Business as a Machine tools. We have the poster (Gear 1) up in the office and I have used smaller versions to put in each of the staff. This week I used this model along with some of our own notes to show my team how they should be thinking about there own work and how their work intersects with the rest of the team.
The light bulbs are going on for them, as I clearly communicate. The great thing — we have some common language to use (the YBM model) to talk about expectations and KPI.
Thank you for sharing this tool with us!!
Timothy Ferraro

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