People need training and lots of it. But often we think that our people have already been trained on a thing so they don’t need it anymore. People lose 1% a day, and after 3 months they are freestyling, running your business the way they see fit – and each does it differently.
People need to be reminded more than they need training.
Hmm, that’s got me thinking about my past team members
If you want to have a consistent process you have to train, retrain and reinforce to get there. Training leads to process. Process leads to Quality and Productivity in the form of predictable results. Quality and Productivity lead to Profitability and happy customers. This is the essence of what we are trying to achieve.
Absent training, the law of thermodynamics takes hold – everything tends to disorder, chaos and ruin.
Just wanted to say thank you for your dedication to helping others achieve greater things from themselves as well as others. Keep it up- it’s appreciated.