So you stumbled upon a botched transaction in your business; a quality lapse, unsavory employee behavior, a blown lead, missed sale or wasted materials.
You can be reactive and step on the one cockroach, or you can be proactive, spend more time on a “project”, and create a system and culture that isn’t hospitable to cockroaches.
The latter takes more time, but in the long run, you’ll have cleaner shoes.
Great one..One is transactional, the other is Trnsformational..Good stuff, George, Nairobi, Kenya