Any company has some happy customers. The real measure of consistent excellence is delivering it to the broad population of inconsistant customers – with no exceptions.
Not all customers will be happy with the same thing.
Do you lack unhappy customers?
Why there is resistance to this obvious truth.
“Stupidity is far more dangerous than evil, for evil takes a break from time to time, stupidity does not.” AF
I believe your right, and that’s why it’s good, to have Multiple streams, of Income…:)