“We need to always sound friendly on the phone”. “We must have a clean parking lot, offices, and bathrooms and we all have to do our part each day”. “We need to wear clothes that fit well and look great so people take us seriously”…
Without insulting anyone, you have to state the obvious sometimes.
Can you talk to your people about the basics without talking to them like they are idiots or children?
“Gentleman, this is a football“
Vince Lombardi
Great soundtrack. Excellent information and suggestions. Thanks